Refund policy

Return and Refund Policy - Febify Fashion

At Febify, we are committed to providing you with high-quality women's clothing that meets your expectations. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy.

  1. Eligibility for Returns:

    • Customer is God For Us.
    • The products purchased on Febify.in can be returned or exchanged within 5 days of delivery. Post this, return or exchange is not allowed.
    • For Return, Contact Our Customer Support at help@febify.in Or +91 7600626220  (Mon to Sat 10 AM to 6 PM).
    • Note: Febify Provide 100% Refund Which Purchase From Us.
    • The item must be in its original condition, unworn, unwashed, and with all tags attached & Unboxing Video is Required for return.

  2. Return Process:

    • Contact our customer service team at help@febify.in to initiate a return request.
    • Provide your order number and details about the item you wish to return.
    • Also attached Unboxing video to our Mail Id.
    • Our team will guide you on how to return the item, including any shipping instructions.

  3. Refund Procedure:

    • Once we receive the returned item and verify its condition, we will process your refund.
    • Refunds will be issued to the original payment method used during the purchase.
    • Please allow 14  business days  for the refund to reflect in your account, depending on your payment provider's policies.

  4. Return Shipping:

    • Customers are responsible for the return shipping. You May Sent return parcel to Our Warehouse Address via Your Own Cost.
    • We Have not Any Kind Of Reverse Pickup Service.
    • We recommend using a trackable shipping method to ensure the safe return of the item.

  5. Exchanges:

    • At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return Process As per Above Return process.
    • If You Want To exchange any product You Want To Send parcel to Our Warehouse Address Via Your Own Shipping Cost.
    • The item must be in its original condition, unworn, unwashed, and with all tags attached & Unboxing Video is Required for return.

  6. Exceptions:

    • Certain items such as undergarments, swimwear (with hygiene seals removed), and personalized/customized products may not be eligible for return due to hygiene and customization reasons.
    • Items purchased during promotional sales or clearance events may have different return conditions, which will be specified during the purchase.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will work to resolve the issue promptly.

  8. Customer Satisfaction:

    • Your satisfaction is important to us. If you have any concerns or need further assistance regarding returns or refunds, please reach out to our customer service team.

By shopping with Febify, you agree to abide by our return and refund policy outlined above.

Thank you for choosing Febify for your women's clothing needs. We look forward to serving you again!

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at help@febify.in.
Our contact information is posted below:
Febify
Support Mail:- help@febify.in
Shipping Address:- 401, 4th floor, Capital Plaza, Near Dmart Mall, Yogi Chowk, 395010 Surat GJ, India
Support Phone No:- +91 7600626220.